Introduction
At Romeo Journey, we are committed to ensuring that your orders are delivered as quickly and securely as possible. Please review our shipping policy for more details on how we handle shipping.
Shipping Method and Delivery Time
We offer Cash on Delivery as the only payment method. Orders are processed once the order is confirmed. We strive to deliver your products in a timely manner, with delivery times depending on your location. Typically, delivery takes between 5-7 business days after your order is confirmed, though this may vary based on external factors.
Order Processing
Once an order is placed, we will process it and notify you of the shipping status. In some cases, orders may take additional time due to product availability or other unforeseen circumstances. We will keep you updated on the status of your order.
Delivery Confirmation
You will receive a confirmation email or message once your order has shipped. If you do not receive this confirmation, please check your spam folder or contact us for assistance.
Shipping Issues
If you experience any issues with shipping, such as delayed delivery or damaged products, please contact us as soon as possible. We will do our best to resolve the issue promptly.
Return Policy for Shipping Issues
If your product is damaged during shipping, please notify us within 7 days of receiving your order. We will provide instructions on how to return the damaged product, and you will be eligible for a refund or replacement as per our Return and Refund Policy.
Contact Us
If you have concerns or questions, please reach out to us at [email protected]