Introduction
At Romeo Journey, we strive to provide high-quality products and a great shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
Return Policy
We accept returns for damaged or defective products only. If you receive a product that is damaged or faulty, please contact us within 7 days of receiving your order. We will guide you through the return process.
To initiate a return, please provide the following information:
- Order number
- Photos of the damaged or defective product
- A brief description of the issue
Once we receive your return request, we will confirm the details and arrange for the return of the product. The returned item must be in its original condition, unused, and with all original packaging intact.
Refund Policy
Refunds will be processed once the returned product has been inspected and confirmed as damaged or defective. The refund will be issued in cash at the time of delivery.
Please note that:
- Refunds are only available for products that are returned due to quality issues or damages.
- We do not offer refunds if the product is returned for reasons other than defects or damage.
- Refunds will not be processed if the product is used or not in its original condition.
Shipping Costs for Returns
Customers are responsible for any shipping costs associated with returning items, unless the product is defective or damaged. In such cases, we will cover the return shipping costs.
How to Contact Us
If you have any questions regarding returns or refunds, please reach out to us at [email protected], and our team will be happy to assist you.